Terms of Use

Effective Date: October 2026

Doaeuoieio is an online retail destination specializing in tableware for everyday meals, dessert presentation, and coffee enjoyment. Our product selection is organized into three collections: Everyday Dining, Dessert Moments, and Coffee Rituals. The Doaeuoieio website, including its online features, digital materials, and associated services, is administered by HONGKONG WENQIN LIMITED and is collectively referred to throughout these Terms of Use as the "Site."

These Terms of Use describe the rules and conditions governing access to and interaction with our Site. Purchases completed through our online store are additionally governed by our separate Sales and Purchase Agreement. By entering, browsing, or using the Site, you indicate your understanding and acceptance of these Terms. If you disagree with any provision, you should discontinue your use of the Site.

1. Customer Accounts and Transaction Information

When accessing our website, establishing a customer account, or submitting a purchase, you agree to supply truthful, complete, and reasonably up-to-date information. Depending on the services requested, this information may include your identity, communication details, shipping destination, account credentials, and payment-related information.

You are expected to review and maintain the accuracy of information associated with your account and purchases. Any outdated or incorrect details should be corrected within a reasonable timeframe. Maintaining accurate records helps us administer orders, coordinate shipments, and deliver relevant notifications concerning your transactions.

2. Privacy Practices and Information Management

Information collected from customers and visitors through Doaeuoieio is handled according to our published Privacy Policy. Personal details may be obtained through website browsing activities, online forms, account registration, order submissions, or communications with our customer assistance representatives.

By accessing the services available through our Site, you acknowledge that relevant information may be gathered, processed, maintained, and used for the purposes explained in our Privacy Policy or otherwise permitted or required by applicable legislation. We encourage visitors to consult that policy for further details about how personal information is managed.

3. Intellectual Property Rights and Acceptable Website Access

Except where another ownership arrangement is expressly identified, content presented through the Doaeuoieio website, including merchandise photographs, illustrations, written descriptions, graphics, page structures, interface components, software, and other electronic materials, belongs to HONGKONG WENQIN LIMITED or its respective authorized licensors. These materials may receive protection under copyright, trademark, and other intellectual property legislation.

Provided that you observe these Terms, you are granted a restricted, personal, non-exclusive, non-transferable, and revocable permission to access the Site for legitimate, non-commercial shopping activities.

Without our advance written authorization, visitors must not engage in the following conduct:

• Copying, reproducing, extracting, redistributing, downloading, reselling, or exploiting website materials for unauthorized commercial or other prohibited purposes.
• Replicating, framing, mirroring, altering, imitating, or developing modified versions of the Site, its content, design, or individual pages.
• Introducing harmful programs, malicious code, computer viruses, disruptive scripts, or other technologies capable of interfering with website functionality or security.
• Employing automated extraction tools, web crawlers, scraping programs, bots, or comparable systems to collect merchandise information, website content, or customer-related data without permission.
• Conducting activities that impose excessive or unreasonable demands on the Site, hosting environment, connected networks, servers, or supporting technical infrastructure.

Where we reasonably conclude that a visitor has breached these conditions, we may restrict website access, suspend relevant technical permissions, or close the associated customer account, subject to applicable legal requirements.

4. User Contributions and Rights Granted to Submitted Materials

Customers may occasionally provide product reviews, photographs, recommendations, comments, suggestions, or other materials through Doaeuoieio. By submitting such content, you confirm that the information is accurate where relevant and that you possess the necessary ownership rights, permissions, or legal authority to share it.

You further confirm that our authorized handling of the submitted materials will not unlawfully violate another individual's or organization's intellectual property, privacy, or other legally protected rights.

Materials containing unlawful statements, deceptive representations, fraudulent claims, abusive language, misleading information, intellectual property violations, or unauthorized impersonation of another person or organization must not be submitted.

To the extent legally permissible, voluntarily submitting content grants HONGKONG WENQIN LIMITED a worldwide, royalty-free, irrevocable license to reproduce, adapt, edit, publish, display, distribute, and otherwise use those materials for legitimate operational, marketing, promotional, and commercial purposes without additional payment or separate authorization for each individual use.

You retain ownership of the materials you contribute. Accordingly, you should provide only content for which you have sufficient legal authority to grant the permissions described above.

5. External Platforms and Third-Party Resources

Our website may contain references or links to independently operated websites, applications, digital platforms, or other external resources for informational purposes or customer convenience.

These third-party destinations are managed by their respective operators and do not fall under the direct administration or control of Doaeuoieio.

We do not assume responsibility for the reliability, accuracy, accessibility, security arrangements, privacy procedures, published materials, or commercial practices of independently managed external services.

Customers choosing to visit or interact with such services do so at their own discretion and risk. Their activities may be governed by the policies, contractual conditions, and privacy practices established by the relevant third-party provider.

6. Disclaimer of Website Warranties

TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW, THE DOAEUOIEIO WEBSITE AND ITS ASSOCIATED ONLINE FEATURES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WHERE LEGALLY PERMISSIBLE, HONGKONG WENQIN LIMITED EXCLUDES EXPRESS AND IMPLIED WARRANTIES RELATING TO THE SITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE.

WE MAKE NO ASSURANCE THAT THE WEBSITE WILL REMAIN ACCESSIBLE WITHOUT INTERRUPTION, OPERATE WITHOUT ERRORS, MAINTAIN UNINTERRUPTED SECURITY, OR BE ENTIRELY FREE FROM TECHNICAL DEFECTS, SERVICE FAILURES, OR POTENTIAL VULNERABILITIES.

NOTHING IN THIS SECTION IS INTENDED TO EXCLUDE OR REDUCE WARRANTIES, CONSUMER PROTECTIONS, OR OTHER LEGAL ENTITLEMENTS THAT CANNOT LAWFULLY BE WAIVED OR RESTRICTED.

7. Restrictions on Liability

YOUR INTERACTION WITH THE DOAEUOIEIO WEBSITE IS SUBJECT TO THESE TERMS AND THE LAWS APPLICABLE TO YOUR CIRCUMSTANCES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HONGKONG WENQIN LIMITED, ITS CORPORATE OFFICERS, ASSOCIATED ENTITIES, AND LOGISTICS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO:

• Periods during which the website becomes inaccessible, suspended, interrupted, or otherwise unavailable.
• Transactions involving merchandise purchased, transported, delivered, received, possessed, or used through our online store.
• Unauthorized access to personal or other information, including its loss, exposure, or disclosure.
• Electronic transmission problems, system malfunctions, communication interruptions, processing delays, or similar technical difficulties.

Where applicable legislation allows such a restriction, legal claims connected with website access or use must be initiated within one (1) year following the occurrence giving rise to the claim.

This timeframe does not apply where the restriction is prohibited or where mandatory law establishes another limitation period. No provision in these Terms is intended to exclude liability that cannot legally be excluded or restricted.

8. Indemnity and Responsibility for Violations

Where permitted by applicable legislation, you agree to indemnify, defend, and protect HONGKONG WENQIN LIMITED, its affiliated businesses, and their respective officers against third-party demands, liabilities, losses, damages, and reasonable legal expenses directly attributable to your material breach of these Terms.

This obligation may also apply to claims directly arising from unlawful conduct or infringement of intellectual property or other legally protected rights belonging to another party.

9. Digital Correspondence and Official Notifications

By using Doaeuoieio, placing a purchase request, or contacting our representatives through electronic methods, you agree that transaction notices and other relevant communications may be delivered electronically.

Such correspondence may include messages transmitted by email or notifications presented through our website.

Where electronic communications are legally recognized, digital agreements, disclosures, confirmations, notifications, and similar records may fulfill requirements that certain information be supplied in written form.

Customers are responsible for keeping an active and accessible email address and reviewing relevant messages concerning their accounts, purchases, and website activities.

10. Reporting Copyright and Intellectual Property Concerns

Doaeuoieio recognizes the importance of intellectual property protection and considers reports involving potentially unauthorized use of copyrighted materials.

If you believe that material displayed on our Site infringes a copyright that you own or are legally authorized to represent, please provide a written notification containing sufficient information for us to examine the concern.

Your notification should include the following details:

• A valid physical or electronic signature from the copyright owner or an individual authorized to act on the owner's behalf.
• A clear description or identification of the copyrighted work believed to have been infringed.
• Information identifying the specific website content, page, or location where the allegedly infringing material can be found.
• Contact details sufficient for us to reach you, including an email address and telephone number.
• A statement confirming your good-faith belief that the disputed use has not been authorized by the rights holder, an authorized representative, or applicable law.

Please provide enough relevant information to support a reasonable review of the complaint. We may request additional explanations, documentation, or supporting evidence when necessary to assess the reported matter.

11. Circumstances Beyond Reasonable Business Control

HONGKONG WENQIN LIMITED shall not be held responsible for delays, interruptions, or failures involving website availability, transaction administration, merchandise fulfillment, or shipping operations when those circumstances result from events beyond our reasonable control.

Such circumstances may include natural catastrophes, extreme weather conditions, transportation disruptions, shipping network failures, labor disputes, governmental actions, international trade restrictions, supplier interruptions, supply chain shortages, public emergencies, or comparable events that substantially affect ordinary business operations.

When an event of this nature occurs, we will undertake reasonable efforts to resume affected activities and address outstanding responsibilities as circumstances permit, subject to applicable legal requirements.

12. Transfer of Product Ownership and Shipping Risk

Unless mandatory legislation requires another arrangement or the parties have expressly agreed otherwise in writing, ownership of purchased merchandise and responsibility for the risk of loss or damage will transfer to the customer when the products are physically handed over to the designated courier or transportation provider.

This provision does not supersede compulsory consumer protection rules or legally required delivery arrangements that apply to a particular transaction.

13. Applicable Legislation and Dispute Procedures

These Terms of Use, together with the activities conducted through the Doaeuoieio website, shall be interpreted in accordance with the commercial laws and other mandatory legal provisions relevant to the applicable circumstances.

Disagreements relating to website access, transactions, or the interpretation of these Terms may be presented before a court or other legally competent authority with jurisdiction over the matter.

Nothing in these provisions prevents customers from relying on mandatory consumer protections or pursuing legal remedies available to them under applicable law.

14. Invalid Provisions and Transfer of Contractual Rights

Should a court or other competent authority determine that any section of these Terms is unlawful, invalid, or incapable of enforcement, that section shall be adjusted, restricted, or separated only to the extent reasonably necessary to address the identified issue.

The remaining provisions will continue to apply and remain enforceable to the extent permitted by law.

Customers may not assign, delegate, or transfer their contractual rights or responsibilities under these Terms without obtaining our prior written consent.

HONGKONG WENQIN LIMITED may transfer or assign its relevant contractual rights and obligations where such arrangements are legally permitted and all applicable mandatory requirements are satisfied.

15. Complete Agreement Between the Parties

These Terms of Use, together with any additional agreements and policies expressly incorporated by reference, establish the understanding between customers and HONGKONG WENQIN LIMITED regarding access to and use of the Doaeuoieio website.

To the extent permitted by applicable law, these provisions replace previous discussions, representations, communications, or understandings concerning the same subject matter.

Where a separate purchasing agreement contains provisions that differ from these Terms, the conditions of that separate agreement will govern to the extent expressly specified and legally permissible.

16. Business Identification and Customer Assistance

Customers seeking clarification about these Terms of Use, website policies, or administrative questions concerning an existing order may contact our support representatives through the following channels.

• Store Name: Doaeuoieio
• Legal Operating Entity: HONGKONG WENQIN LIMITED
• Registered Business Address: Unit C, Room Z908 9/F, Winning House, No. 72-76 Wing Lok Street, Sheung Wan, Hong Kong
• Customer Support Email: support@doaeuoieio.com
• Customer Support Telephone: +1 (570) 432-8750

When requesting assistance with an existing purchase, please include the order details necessary for our representatives to identify the transaction and review your inquiry.

For the protection of your personal and financial information, please refrain from sharing unnecessary sensitive payment details through standard customer support messages.