Shipping Policy

Last Updated: October 2026

Thank you for shopping with Doaeuoieio. This Shipping Policy outlines the procedures we follow when preparing purchases, coordinating deliveries, sharing shipment updates, and assisting customers with transportation-related concerns. The conditions described below apply to merchandise purchased from our Everyday Dining, Dessert Moments, and Coffee Rituals collections.

1. Purchase Processing and Shipment Preparation

Once an order has been received, our fulfillment process includes reviewing the purchase details, preparing the selected merchandise, and arranging suitable packaging before dispatch. Orders are ordinarily processed within approximately 1 to 3 business days.

Purchases completed on weekends or recognized public holidays will generally enter the processing schedule on the next available business day. Certain transactions may require additional preparation time when payment verification, order confirmation, or specialized fulfillment procedures are necessary.

2. Delivery Charges and Estimated Transit Periods

Doaeuoieio applies a fixed international shipping charge of $5.99 USD per order for worldwide deliveries.

Following collection by the designated transportation provider, international shipments typically require approximately 10 to 20 business days to reach their destination.

Actual transportation times depend on several factors, including the receiving country, customs clearance requirements, regional delivery arrangements, shipping carrier schedules, and prevailing transportation conditions.

All shipping periods communicated by our store represent estimated delivery windows and do not constitute unconditional guarantees of arrival by a particular date.

3. Customs Clearance and Unexpected Shipping Interruptions

Although we make reasonable efforts to coordinate timely deliveries, some shipments may experience delays caused by circumstances beyond our direct control.

Potential causes include customs inspections, increased parcel volumes, unfavorable weather, interruptions to transportation services, and operational difficulties within domestic or international distribution networks.

Such circumstances can result in delivery taking longer than the originally estimated timeframe. We appreciate customers' patience while the relevant shipping provider continues working to transport and deliver their parcels.

4. Shipment Tracking and Delivery Notifications

When an order has been handed over to the assigned carrier, available tracking details will be communicated to the email address provided during checkout.

Customers may use the supplied tracking reference through the carrier's official tracking platform or another compatible shipment-monitoring service to review transportation progress.

Please allow approximately 24 to 72 hours after dispatch for the first tracking scan or shipment information to appear in the carrier's electronic tracking system.

5. Multiple Shipments for a Single Purchase

In certain situations, products purchased together may be dispatched in more than one parcel. This may occur when merchandise is maintained at separate distribution locations or when different products require individual shipping arrangements.

Where an order is divided into multiple shipments, the available tracking reference for each parcel will be communicated separately.

Because packages may travel through different transportation routes or distribution facilities, items included in the same purchase may arrive on separate delivery dates.

6. Changes to Orders and Shipping Addresses

Customers wishing to correct a shipping address or request an adjustment to purchased merchandise should contact our customer assistance team within 12 hours of submitting the order.

Please email support@doaeuoieio.com with the subject line Urgent: Order Amendment.

To help our representatives identify and review the request, include the following information:

• Your Order ID or order confirmation number.
• The email address associated with the original purchase.
• A detailed explanation of the requested correction or modification.

We will make reasonable efforts to accommodate eligible changes before fulfillment activities have progressed too far.

However, modifications may no longer be possible once an order has entered active processing, has been prepared for transportation, or has already been transferred to the shipping carrier. Submission of a modification request does not guarantee that the requested adjustment can be completed.

7. Unsuccessful Delivery Attempts and Packages Awaiting Collection

When a carrier cannot successfully deliver a shipment, it may issue instructions explaining how the recipient can arrange the next delivery step.

Depending on the local transportation provider, available options may include requesting another delivery attempt or retrieving the parcel from an approved collection facility.

Customers are expected to follow the carrier's instructions and collect any held packages before the applicable collection deadline expires.

Doaeuoieio cannot assure successful delivery when the shipping details submitted during checkout are incomplete or inaccurate, or when the recipient does not collect a parcel within the period established by the transportation provider.

If a shipment is returned to its sender, abandoned, or classified as undeliverable under these circumstances, we will assess the available options according to our applicable store policies and any mandatory consumer protection obligations.

8. Tracking Inactivity and Delivery Investigations

• Shipments Showing Recent Progress: If tracking records indicate carrier activity during the preceding 7 calendar days, the package will normally be regarded as continuing through the delivery network, unless other available information indicates a potential transportation problem.
• Requests for Shipment Review: When tracking information has remained unchanged for more than 7 consecutive calendar days, customers may request assistance by contacting support@doaeuoieio.com. Please provide your Order ID and the relevant shipment details. Our representatives will examine the tracking history and, when appropriate, may request additional information or an investigation from the responsible carrier.

9. Missing Parcels and Shipments Recorded as Delivered

• Carrier-Verified Parcel Loss: When the shipping provider completes an investigation and confirms that a shipment was lost before reaching the designated delivery destination, Doaeuoieio will arrange a replacement without imposing additional merchandise or shipping charges. Replacement arrangements remain subject to available inventory and applicable legal requirements.
• Packages Marked as Delivered: If carrier tracking indicates that delivery has been completed, we will review the available transportation records and delivery confirmation information when assessing the shipment. Customers who cannot locate a parcel marked as delivered should contact our support team for assistance. A delivery confirmation scan does not eliminate consumer remedies established by applicable law. Eligibility for a replacement or reimbursement will be determined according to our relevant store policies and legal responsibilities.

10. Distribution Locations and Logistics Providers

Doaeuoieio may arrange order fulfillment through different warehouses or distribution partners based on merchandise availability, sourcing arrangements, and the customer's delivery destination.

Depending on the circumstances, orders may be prepared and shipped from fulfillment facilities located in North America, Europe, Australia, or other regions served by our manufacturing, storage, and transportation partners.

As a result, the dispatch location may differ between individual products, separate purchases, or orders placed at different times.

11. General Delivery Terms and Customer Responsibilities

• Order preparation periods and shipping estimates published by Doaeuoieio are approximate unless a specific delivery commitment has been expressly provided.
• Unless the checkout page explicitly confirms that destination-related fees are included, customers are responsible for applicable import duties, customs charges, tariffs, value-added taxes, and similar assessments imposed by relevant authorities.
• Purchasers must provide complete and accurate delivery information when placing an order and should notify our support team promptly if an address correction is required.
• Responsibility for damage or loss occurring during transportation, including the legally applicable transfer of risk, will be determined by the relevant purchasing terms and mandatory legal requirements. Carrier delivery records may be considered when reviewing shipment status but cannot override consumer protections that are legally non-excludable.

Shipping Assistance and Customer Contact

For questions concerning purchase preparation, shipping arrangements, tracking updates, delayed parcels, delivery confirmation, or any matter addressed in this Shipping Policy, please contact our customer support team at support@doaeuoieio.com.

When requesting assistance with an existing purchase, include the applicable Order ID and the email address entered during checkout. This information allows our representatives to locate the transaction and review your inquiry more efficiently.

To help protect your financial information, please avoid sharing complete payment card numbers or other unnecessary sensitive financial details through ordinary customer service correspondence.

Store Name: Doaeuoieio

Operating Company: HONGKONG WENQIN LIMITED

Business Address: Unit C, Room Z908 9/F, Winning House, No. 72-76 Wing Lok Street, Sheung Wan, Hong Kong

Customer Support Email: support@doaeuoieio.com

Customer Support Phone: +1 (570) 432-8750