Return Policy
Effective Date: October 2026
At Doaeuoieio, we are dedicated to offering carefully selected tableware for everyday dining, dessert serving, and coffee enjoyment. Our merchandise is available through three collections: Everyday Dining, Dessert Moments, and Coffee Rituals. We aim to provide a dependable purchasing experience and appropriate assistance whenever customers encounter concerns with their orders.
If you experience an issue with merchandise purchased from our store, please reach our customer care team at support@doaeuoieio.com. When submitting an inquiry, include your Order ID and the email address used during checkout so that our representatives can locate the transaction and assess your request more efficiently.
1. Final Sale Conditions and Return Eligibility
Purchases completed through the Doaeuoieio online store are generally considered final. Under our standard store policy, we do not ordinarily accept merchandise returns or provide exchanges when a customer simply changes their mind, develops a different personal preference, or decides to purchase an alternative product.
Exceptions may be considered when the delivered merchandise arrives damaged, contains a manufacturing defect, or differs materially from the product described or selected at the time of purchase.
These conditions do not override mandatory consumer protection legislation. Any cancellation rights, statutory return periods, reimbursement entitlements, or other remedies that cannot legally be excluded remain available to eligible customers.
2. Reporting Damaged, Faulty, or Incorrect Merchandise
We make reasonable efforts to inspect and prepare products before they are handed over for transportation. Once a shipment has been delivered, customers are encouraged to review the contents and check the condition of the received items within a reasonable timeframe.
If you identify breakage, manufacturing defects, missing or incorrect merchandise, or a substantial difference between the delivered product and the item purchased, please notify our customer service team within seven (7) calendar days after delivery.
Prompt notification helps our representatives examine the circumstances and determine an appropriate resolution without unnecessary delays.
To request a review, please send an email to support@doaeuoieio.com containing the following details:
- Purchase Identification: Your Order ID and the email address connected with the original transaction.
- Description of the Concern: A clear explanation of the issue, including the nature of any damage, defect, missing component, or discrepancy between the merchandise received and the merchandise ordered.
- Supporting Images or Video: Photographs or video recordings that clearly illustrate the affected product and, where relevant, its packaging, visible damage, or differences from the original order.
Our support representatives will evaluate each submitted request using the available documentation and the circumstances associated with the individual purchase.
When a claim is accepted, Doaeuoieio may arrange a suitable remedy, which could include dispatching replacement merchandise, granting a partial reimbursement, or issuing a full refund.
The resolution offered will depend on the type and extent of the reported problem, the information provided during the review, and any consumer remedies required under applicable legislation.
3. Refund Arrangements and Expected Processing Period
When a partial or complete refund has been authorized, the approved amount will ordinarily be returned through the same payment method originally used for the purchase.
After a refund has been initiated, customers can generally expect the funds to appear in their account within approximately 7 to 12 business days.
The actual time required for the reimbursement to become visible may vary according to the processing schedules and procedures of the relevant bank, payment card issuer, or electronic payment service provider.
If the expected refund period has passed and the credited amount is not visible, we recommend first contacting your financial institution or payment provider to verify whether the transaction remains in processing.
Should additional assistance be required after checking with the payment provider, please contact our customer care representatives with the relevant purchase information.
4. Product Replacements and Exchange Requests
Doaeuoieio does not generally arrange product exchanges when the request is based solely on a customer's preference for a different color, size, appearance, design, or merchandise selection.
However, replacement merchandise may be considered when an item arrives in a damaged or defective condition or when the product delivered does not correspond to the original purchase.
All replacement requests are subject to an assessment of the reported circumstances and approval through our customer support process.
If a replacement or exchange cannot reasonably be arranged, or would not provide an appropriate solution to the reported issue, another suitable remedy may be considered in accordance with our published policies and applicable legal obligations.
5. Return Authorization and Merchandise Handling
Customers should not dispatch merchandise to our registered business address, warehouse facilities, or any other location without first obtaining written return instructions or authorization from the Doaeuoieio customer service team.
When the return of an affected product is necessary to complete an approved claim, our representatives will provide the relevant instructions and explain the appropriate procedure for sending the merchandise back.
Packages returned without advance authorization may be declined or may require further examination before the request can proceed.
This administrative requirement does not remove, restrict, or replace statutory cancellation, return, refund, or other consumer rights that must be honored under applicable law.
6. Customer Service and Refund Claim Support
Customers who require clarification regarding these return conditions or assistance with merchandise received in a damaged, defective, or incorrect condition may contact our support representatives using the information below.
Customer Support Email: support@doaeuoieio.com
Customer Support Phone: +1 (570) 432-8750
When requesting assistance with an existing order, please provide the Order ID and the email address entered during checkout. These details help our team identify the relevant transaction and review the circumstances of your request.
All refund inquiries, replacement requests, and other customer claims will be considered in accordance with this policy and any mandatory consumer protection requirements that apply to the purchase.
7. Business and Store Information
Store Name: Doaeuoieio
Operating Company: HONGKONG WENQIN LIMITED
Registered Business Address: Unit C, Room Z908 9/F, Winning House, No. 72-76 Wing Lok Street, Sheung Wan, Hong Kong
Support Email: support@doaeuoieio.com
Telephone: +1 (570) 432-8750
Thank you for choosing Doaeuoieio. We appreciate the opportunity to assist with your tableware purchases and remain committed to reviewing product-related concerns in a fair, timely, and responsible manner.